Holiday Notice
Chinese Spring Festival of 2020 is just around the corner, please kindly be noticed the following:
Our company will close for holiday from Jan 23rd to Jan 29th when customer service is unavailable.
Shipping service will be stopped from Jan 19th to Feb 2nd.
In order not to delay the delivery, please place order ASAP before Jan 17th. Sorry for any inconvenience caused.
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1 . What's your return policy?

(1) Defective Products. We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with xyzbeads service team for a advisable shipping method.

(2) Non-defective Products. Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.

Prior to returning the product, contact xyzbeads customer service department for a Return Authorization. All products returned to xyzbeads must be securely packaged in the proper shipping materials and reach xyzbeads without damage and please note that the parcel is for "return products".


The following information are required when you reflect the problem:

>Order number

>Items number>


> Image of defective beads if possible.


If you have any question regarding return policy, please feel free to Contact Us([email protected]


Please Note


Please Note